GENERAL FAQS ABOUT INFORMATION COLLECTED
ON THE APP
WHAT information does Hotwire collect about me and WHY?
When you establish an online account, or register on our sites or through
APPs, we may collect information about your user identification, password, and secret questions and
WHY: We use this information to authenticate you when you sign in.
We also collect information when you use an APP to communicate with us. This
includes information you provide such as name and contact information, images, voice recordings or
prints, the reason for contacting us, and payment information. Information we collect also includes
wireless location, application and feature usage, network and device data including battery life on
your device, product and device-specific information and identifiers, service options you choose,
mobile and device numbers, video streaming and video packages, and other similar information.
WHY: We use this information to establish, monitor, and maintain your account
and billing records; measure credit and payment risk; provide account-related services; deliver
and maintain your products and services;
help you with service-related issues or questions; manage and protect our networks, services,
and users from fraudulent, abusive, or unlawful uses; help us improve our services, and research
and develop new products
and services; authenticate you; determine your eligibility for new products and services; and
contact you with marketing offers.
Additionally, when you use an APP, information is collected about your device
and your visit including browsing, searching, and buying activity as you interact with our sites and
the APPs; IP address, mobile telephone, device numbers, and identifiers; account information; web
addresses of the sites you come from and go to next; and information about your connection,
including your device's browser, operating system, platform type, and Internet connection speed.
WHY: We use this information for operational, performance measurement, and
other business purposes; and to help us deliver more relevant Hotwire marketing messages on our
websites, on non-Hotwire websites, by our representatives, via email, or via other Hotwire
services or devices. This information is also used to tailor the content you see, manage the
frequency with which you see an advertisement, tailor advertisements to better match your
interests and understand the effectiveness of our advertising. We also may use this information
to assess the effectiveness of our sites and to help you should you request help with navigation
problems on our sites.
What other kinds of general information does Hotwire collect through the APP?
We may provide APP features that rely on the use of additional information or require access to
certain services on your mobile device that will enhance your APP experience but are not required to
use the APP (in other words, information used to improve your APP experiences but ONLY if you choose
to share that information). For example, we might allow you to upload photos to your profile or use
voice commands to control the APP. Granting us access does not mean you are granting us unlimited
access to that information or that we will access specific information without your permission. To
the contrary, before we access this information or features of your mobile device, we will first ask
If you provide such permission, we will collect the information for the specific purposes explained
at the time we ask for your permission. You do not have to give us such permission in order to use
access this information.
Examples of Additional Information or Services We Might Need Access To On Your Mobile Device:
- Photos and Camera (so you can upload a profile picture, an item for sale, etc.): If you give
us permission to access photos or your camera, we will only use images that you specifically
choose to share with us. We will not access your photos or camera without first getting your
explicit permission, and we will never scan or import your photo library or camera roll.
(You may use an APP to select the photo or photos you choose to share, but we will never
import photos you review except those you explicitly share.).
- Voice (so you can have voice control over your mobile device): We will not access your
microphone without first getting your explicit permission. You will always have the ability
to disable microphone access.
We may automatically measure and monitor network performance and the performance of your connections
to improve your or our service levels and our products. If you contact us for service support, we
also may access information about your computer, wireless device, or other device settings to
provide customized technical support, or to install specific applications or services that you use
or that are necessary to the applications or services you use.
We collect information from you when you participate in surveys or provide other feedback to us
regarding our products or services, or when you register to receive news. We use this information
only for the purpose for which
you provide it.
Hotwire may send you emails that communicate service and/or billing information about your account
or about products, services, marketing offers, or promotions that may be of interest to you. When
you open a Hotwire email or click on links within these emails, we may collect and retain
information to provide you with future communications that may be more interesting to you. Please
note that Hotwire will never ask you to send us, via email, sensitive personal or account
Information about your use of Hotwire products and services may be aggregated (or otherwise
“de-identified”) for business and marketing uses by us or by third parties. For example, aggregated
or de-identified information may be used to improve our services, measure and analyze the use of
services, and to help make services and advertising more relevant to you.
Does Hotwire share my information outside of Hotwire?
other agreements with you, Hotwire does not sell, license, or share information that individually
identifies our customers, people using our networks, or website visitors with others outside of
Hotwire (unless the third party is performing work on Hotwire’s behalf), without the consent of the
person whose information will be shared.
What are some examples of Hotwire sharing my information outside of Hotwire?
Hotwire uses vendors and partners for a variety of business purposes such as to help us offer,
provide, repair, restore, and bill for services we provide. We share information with those vendors
and partners when it is necessary for them to perform work on our behalf. For example, we may
provide your credit card information and billing address to a payment processing company solely for
the purpose of processing payment for a transaction you have requested. We require that these
vendors and partners protect the customer information we provide to them, and limit their use of
Hotwire customer data to the purposes for which it was provided. We do not permit these types of
vendors and partners to use this information for their own marketing purposes.
We may disclose information that individually identifies you or identifies your device(s) in certain
circumstances, such as:
- to comply with valid legal process including subpoenas, court orders, or search warrants,
and as otherwise authorized by law; in cases involving danger of death or serious physical
injury to any person or other emergencies;
- to protect our rights or property, or the safety of our customers or employees;
- to protect against fraudulent, malicious, abusive, unauthorized or unlawful use of or
subscription to our products and services, and to protect our network, services, devices and
users from such use;
- to advance or defend against complaints or legal claims in court, administrative proceedings
- to credit bureaus or collection agencies to determine credit risk, for reporting purposes or
to obtain payment for Hotwire-billed products and services;
- to a third-party that you have authorized to verify your account information;
- to outside auditors and regulators; or
- with your consent.
Hotwire also may share certain information with outside companies, for example, to assist with the
delivery of advertising campaigns, or preparing and sharing aggregated reports. This de-identified
information does not identify you individually.
If you purchase services offered jointly by Hotwire and one of our partners, your information may be
received by both Hotwire and our partner that is providing your service. For these jointly offered
that are different from the practices described here.
If Hotwire enters into a merger, acquisition or sale of all or a portion of its assets or business,
your information will also be transferred as part of or in connection with the transaction.